Dec 22, 2019  To perform Global Address List lookups, you need to configure Directory Service. To do this, navigate to Outlook Tools Accounts and click the + button in the lower left-hand corner of the window and select Directory Service. Specify Directory service settings: Make sure that the Override default port and Use SSL to connect (recommended) options are checked. Change the port number to.

Steps to Configure Zoho Mail account as IMAP in Outlook

1. Log in to your Zoho Mail account to enable IMAP access. (Login to www.zoho.com/mail >> Settings >> Mail Accounts >> IMAP Access >> Enable IMAP Access by clicking the checkbox).
2. Launch the Microsoft Outlook application in your system.
3. Go to the Tools menu, and select the Accounts option.
   
4. Select the Other Email option.
   
5. Enter the below details in the Account Information page:
   • Enter your Zoho email address(user@domain.com or email aliases for organization accounts or username@zoho.com, if you have a personal account) in the E-mail Address field.
   • Enter your Zoho account password in the Password field.
   • Username: Your Zoho account email address (user@domain.com or email aliases for organization accounts or username@zoho.com, if you have a personal account).
   • Type: Select IMAP from the dropdown list.
   • Incoming server:imappro.zoho.com - for organization accounts (if your domain is hosted with Zoho).
   • Incoming Server:imap.zoho.com - for personal accounts (if you have a personal @zoho.com account)
   • Select the Use SSL to connect checkbox.
   • Outgoing Server:smtp.zoho.com
   • Select the Override default port and Use SSL to connect checkboxes.
   • The Port Number field next to Outgoing server will be enabled now. Set the Port Number to 465
6. Click Add Account.
   
7. After the account details are validated, the details will be displayed in the Accounts tab.
8. Close the Accounts tab, and you will be able to access your Zoho Mail account on Outlook for Mac.

Specific Instructions for Outlook IMAP

Sent Items

By default, our SMTP Servers automatically place sent emails in the Sent folder. However, when you send an email with Outlook, it also saves another copy in your Sent folder there.

To avoid duplicates in the Sent folder, change the following settings:

In Zoho Mail:

You can turn off the copy created by the server in the SMTP settings. Refer here for instructions.

However, you can also change the settings in your Outlook application.

In Outlook:

• From the Tools menu, select the Accounts option.
• Select your Zoho Mail account from the accounts listed, and click Advanced.
• In the Folders tab, select the Don't store a copy of sent messages checkbox.

Downloading full messages

By default, Outlook downloads just the Sender, Subject, and the Date Information (headers) when syncing email. It downloads the full message only when you click on that email. You can change this behavior by changing the Send/ Receive Settings.

• From the Tools menu, select the Accounts option.
• Select your Zoho Mail account from the accounts listed, and click Advanced.
• In the Server tab, uncheck the Download Headers only option.

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This document explains how to connect to the Office 365 service via Outlook for Mac client.

Configure Outlook

If you currently do not have Office/Outlook installed on your computer, please follow these instructions to install Office/Outlook before proceeding.

Kef wireless easy setup wizard for mac. Warning: Before proceeding, make sure you have updated Outlook to the latest version (patch) currently available. If you do not update Outlook before proceeding, the potential exists that you will be unable to configure your account to Office 365 (you will receive an error during the configuration process).

Important: In addition to configuring your NetID account, this document also contains instructions on how to configure a Service Account. The recommended configuration for Service Accounts within Outlook is to have the Service Account linked to your NetID account and then to use the delegation feature to interact with the Service Account.

Microsoft Outlook for Mac uses profiles to manage your accounts within Outlook.

1. You have three options on configuring your Outlook profile:

   Option 1: First time user of Outlook (no existing profile).

   Launch Outlook to start the account creation wizard. If prompted for type of account, select Exchange or Office 365. Proceed to step 2.

   Option 2: Create a new profile.

   Make sure Outlook is not running.

   1. Follow these steps to create a new profile.
   2. Proceed to step 2.

   Option 3: Add your account to an existing profile.

   Launch Outlook.

   1. Go to 'Tools' menu and click the Accounts selection.
   2. Select New Account.. from the + menu selection located at the bottom left corner of the 'Accounts' screen.
   3. Proceed to step 2.

2. On the Setup your email window, enter the email address of the account you are attempting to configure:
   • Email Address format: -
     • NetID Account: Enter the primary address of your NetID account which will take one of the following forms: netid@wisc.edu or first.lastname@wisc.edu or name@domain.wisc.edu
     • Service Account: Enter the primary address of your Service account which will take one of the following forms: name@domain.wisc.edu

     Note: if you don't know whether you are attempting to configuring a NetID account or a Service account, please contact your domain administrator or the DoIT HelpDesk.

3. If you receive the following prompt:
   Place a check mark within the 'Always use my response for this server' check box.
   Click Allow.
4. You will be redirected to NetID login screen - enter the credentials of the account you are attempting to configure.
   Please note: If you receive an error message that your account is unable to be auto-configured, please make sure that your Outlook client is fully updated to the newest version (patch) currently available.
   If this is your first time setting up this client: You may receive the following notification:
   Click Activate and follow the instructions using your NetID to login when asked to activate the software.

Important:

• Depending on the size and amount of emails you have in your account, Outlook may require some time to completely download all of your mail (and other data) the first time you load Outlook after configuring your account.
• If you are having issues interacting with the configured account or with other accounts, please verify you have authenticated into Outlook before contacting the help desk.

Optional - Configure Access to the Campus Directory (Whitepages)

Remember: the Global Address List (GAL) will only contain Office 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.

Use these instructions to configure the Campus Directory (Whitepages) within this client.

Uninstall Outlook/Office

You may experience issues with Outlook for Mac that are often resolved by performing a full uninstall/reinstall of Microsoft Office. The following Microsoft documentation provides instructions on how to completely uninstall Microsoft Office on your Mac: Troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall.

See Also: